Effective Date 4/1/2025

At Midway Heating Company, we are committed to protecting your privacy and ensuring your personal data is handled in compliance with applicable laws and regulations. This Privacy Policy outlines how we collect, use, and protect your personal data, along with your rights in relation to our messaging services.

1. Data Handling

We collect personal information, including but not limited to your name, phone number, and service-related information, to provide HVAC services, including updates, promotions, and other relevant communications. This information may be used to process orders, respond to service inquiries, and send service-related updates or marketing messages via text message or email.

2. Consent

By providing your contact information and consenting to receive messages, you agree to allow us to send promotional and service-related messages, which may include special offers, appointment reminders, and maintenance tips. Your consent is optional, and you may withdraw it at any time.

3. Types of Messages

We may send you the following types of messages:

  • Service Updates: Messages regarding your HVAC system’s maintenance, repairs, and service reminders.
  • Promotions: Offers and discounts for services or products we offer.
  • Customer Support: Information about your inquiry or request for service.

4. Message Frequency Disclosure

Message frequency may vary depending on your interaction with our services. You may receive:

  • Regular service reminders.
  • Promotional offers (as applicable).
  • Emergency updates related to HVAC services.

5. Message & Data Rates

Message and data rates may apply. Please check with your mobile carrier for details. Standard text message rates may apply when you receive messages from us.

6. Opt-Out Instructions

You can opt-out of receiving messages at any time. To stop receiving text messages, simply text STOP to the phone number. After you opt-out, you will receive a confirmation message, and you will no longer receive promotional or service-related messages.

7. Customer Care Contact

For assistance, you can reach our customer support team:

  • Text HELP for help or assistance regarding the messages you receive.
  • Email: [email protected]

8. Contact Information

If you have any questions about this Privacy Policy, or how we handle your personal data, you can contact us at:

  • Email: [email protected]
  • Phone: 503-252-4003
  • Address: 16015 SE 106th Avenue, Clackamas OR, 97015

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or by sending you a notification. Please review this policy periodically to stay informed.

By using our services and consenting to receive messages, you acknowledge and agree to the terms outlined in this Privacy Policy.